DELIVERY AND RETURNS
- Shipping costs will be added where applicable. For shipping charges, please view the Comfy Socks shipping and delivery charge table.
EXCHANGES AND REFUNDS
- During 7 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition. Returns will only be accepted if labels and original packaging are fully intact. Comfy Socks cannot accept returns where labels have been removed. Products purchased on sale (discounted price) are not eligible for return or exchange. Customers are solely responsible for the shipping of returned items back to Comfy Socks. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. However, Comfy Socks will not charge additional shipping on exchanges. All exchanges are subject to availability. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card or payment method. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs, as mentioned above.
- Faulty items after review and conclusion of reflecting production issues, will be exchanged to the same type of product in the same size, subject to availability, or refunded. Refunds for faulty items can be made within the 7-day period following delivery. All products purchased during our final sale are not eligible for return or exchange. Exchanges and returns can only be made as described in Comfy Socks’ instructions, which can be found in your confirmation e-mail.
- We accept card payments by Visa, MasterCard, American Express, PayMaya and PAYPAL payment options. Upon checkout we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
PRICING AND AVAILABILITY
- Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
- The prices quoted on this Website are final prices, which may vary either higher or lower than the prices in stores. You acknowledge that the prices quoted on the Website at the time of ordering will be honored. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the Philippines.
- Stock levels are subject to availability and we do our best to ensure all orders are packed accordingly to the desired quantities and styles. Should any order not be fulfilled by our warehouse upon packing due to items becoming out of stock, we will inform you of this as soon as possible. We will refund you for the out of stock item(s) upon packing and send the rest of your goods. We do not hold any orders and cannot cancel orders at this point of the process. Orders will be packed and shipped as usual in our normal processes and procedures.